Frequently Asked Questions

Everything you need to know about shopping with Shiels

What shipping methods do you offer?

We offer standard and express shipping options across the country. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days.

What is your return policy?

We provide a 30-day return window for most items. Products must be in original, unused condition with all packaging intact to qualify for a full refund or exchange.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to select international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and popular buy-now-pay-later services such as Afterpay and Klarna.

Are your products covered by a warranty?

Most of our products come with a standard manufacturer's warranty. Specific warranty details can be found on the product page or by contacting our customer support team.