Returns & Exchanges

At Shiels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee on all items in original condition. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains seamless and stress-free.

1

Verify Eligibility

Ensure your item is unworn, in its original packaging, and accompanied by the tax invoice or proof of purchase within 30 days of delivery.

2

Initiate Your Request

Contact our customer service team or visit our online returns portal to generate a Return Authorization number and receive your shipping label.

3

Secure Packaging

Carefully pack the item in its original jewelry box and place it inside a padded shipping envelope to prevent damage during transit.

4

Processing and Refund

Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing